Troubleshooting Your Focusrite Scarlett 2i2 Gain Problem


The Focusrite Scarlett 2i2 is a leading choice for audio professionals worldwide due to its excellent features and performance. However, like any high-end audio equipment, it can sometimes present technical hitches such as gain problems. In this article, we will navigate through the process of troubleshooting your Focusrite Scarlett 2i2 gain problem.

Understanding the Focusrite Scarlett 2i2

The Scarlett 2i2 is a portable USB audio interface from Focusrite, highly valued in the music and audio production industry. Let’s delve into what makes this device unique.

Key Features

The Scarlett 2i2 boasts of two natural-sounding Scarlett mic preamps with ample even gain, two newly-designed instrument inputs, and class-leading conversion and sample rates up to 192kHz/24 bit. With its robust metal unibody case, the Scarlett 2i2 is perfect for on-the-go musicians.

Typical Use Cases

Typical use cases for the Scarlett 2i2 include home studios, portable podcast setups, and singer-songwriters recording their compositions.

Common Gain Problems with the Focusrite Scarlett 2i2

There are a few common gain issues that you might encounter while using the Focusrite Scarlett 2i2.

Insufficient Gain

This issue is characterized by the inability to get enough volume level from your microphone or instrument, even with the gain knob turned up.

Excessive Gain

The opposite problem, is where the output level is too loud, often leading to distortion or clipping.

Intermittent Gain Changes

This problem can be particularly confusing and frustrating, as the gain level may fluctuate without any changes to the settings.

Troubleshooting the Focusrite Scarlett 2i2 Gain Problem

When experiencing gain problems, don’t despair. Follow these troubleshooting steps.

Checking Your Connections

Ensure that all your cables are properly connected, and the input device (like a microphone or guitar) is compatible with the Scarlett 2i2.

Adjusting the Gain Control

Try adjusting the gain control to find the sweet spot. You should aim for a balance where the signal is loud enough without clipping.

Testing with Different Audio Sources

If the problem persists, try using a different audio source. If the problem is isolated to a particular source, the issue might be with that device, not your Scarlett 2i2.

Updating the Scarlett 2i2 Firmware

Make sure you are running the latest Scarlett 2i2 firmware. Outdated firmware might be causing your gain problems.

Contacting Focusrite Support

If none of the troubleshooting steps solves your problem, it may be time to contact Focusrite support.

When to Contact Support

When all troubleshooting steps fail, it’s advisable to reach out to Focusrite support. They can provide expert advice and potentially repair or replace defective units.

What Information to Provide

When contacting Focusrite support, be sure to provide your device’s serial number, a description of the issue, and the steps you’ve taken to troubleshoot.


While the Focusrite Scarlett 2i2 is a fantastic piece of equipment, it’s not immune to issues such as gain problems. By understanding the device and following the troubleshooting steps, you can often resolve these issues yourself. If not, the Focusrite support team is always ready to help.


  1. Why is my Scarlett 2i2 not providing enough gain? It could be due to improper connection, mismatched devices, or a fault in the unit itself.
  2. What can cause excessive gain in my Scarlett 2i2? This can result from incorrect gain settings or a faulty instrument or microphone.
  3. Why is my Scarlett 2i2’s gain changing intermittently? This could be a firmware issue or a problem with the physical gain control knob.
  4. What should I do if none of the troubleshooting steps work? If none of the troubleshooting steps resolve your problem, it’s recommended to contact Focusrite support.
  5. What information should I provide when contacting Focusrite support? Provide your device’s serial number, a description of the issue, and the troubleshooting steps you’ve taken.